How small businesses can use integrated voice recognition

Voice recognition technology has come a long way, growing more sophisticated in recent years. The latest voice recognition platforms can pick up speech patterns with incredible precision, accurately responding to verbal commands and reproducing spoken dictation.

Now that voice recognition has moved far beyond the proof-of-concept stage and demonstrated clear value to organisations ranging from medical facilities to law firms, it has opened up new opportunities for the technology in everyday business operations. Small businesses, in particular, stand to benefit from integrated voice recognition solutions.

What is integrated voice recognition software?

The idea of a machine that can understand and respond to human speech has long been the stuff of fantasy, but modern technology is able to capture verbal nuances with a high degree of accuracy. Virtual assistants like Amazon's Alexa are relatively common place today, letting consumers queue up songs, place online orders and conduct search engine queries with voice commands.

Voice recognition software is highly complex, but is incredibly accurate and reliable.Voice recognition software is highly complex, but is incredibly accurate and reliable.

How does voice recognition work? It's a pretty complex process, but the broad strokes include:

  • Using analogue-to-digital conversion to translate audio waves into digital data that computers can understand.
  • Filtering unwanted noise out of the recording so the software can zero in on verbal speech.
  • Adjusting speech to a standard volume and eliminating any potential aberrations.
  • Breaking down the audio into the smallest linguistic pieces possible.
  • Running the results through sophisticated algorithms to match them to the most probable result.

The important takeaway here is that it consistently works with a high degree of accuracy. Whatever is happening behind the scenes, business users can rest assured that integrated voice recognition software picks up every word they say.

Increase sales opportunities

Whether a small business has a dedicated sales team or asks staff members to pull double duty as they take on other responsibilities, integrated voice recognition can help improve sales processes. There is an incredible amount of slow, manual work that typically goes into sales workflows, including creating forecasts, reports and routine data entry. Every minute spent on tedious, time-consuming tasks is time that could be better spent chasing down prospects and following up with qualified leads.

Integrating voice recognition software with business applications like customer relationship management platforms allows sales teams to breeze through data entry tasks that would otherwise take an enormous amount of time to complete. Employees can quickly add new information to prospect profiles and account records, update financial data and generate sales reports for review. Less time spent on previously arduous tasks means your staff members can fully devote themselves to converting qualified leads, closing deals and generating revenue.

Drive productivity and efficiency

By integrating voice recognition software into everyday workflows and processes, small businesses can cut down on the amount of time they spend on onerous jobs and do more with the workday. Voice recognition and digital dictation solutions can be applied to virtually any business process and make it more expedient.

For instance, every conference call and meeting should have some form of documentation so stakeholders have a record of truth they can go back and reference if a question comes up later or another employee needs to be brought up to speed on what was discussed. Taking call and meeting notes by hand is problematic because it can lead to documentation errors or take notetakers' attention away from the conversation.

Integrating voice recognition capabilities with online conference platforms lets small businesses create a completely accurate record of every client call, stakeholder meeting and brainstorming session. No one has to worry about jotting down what was discussed because the voice recognition software captures it all.

Integrated voice recognition solutions also increase productivity by reducing the number of errors that pop up in different workflows. That means employees spend less time going back and correcting those issues and can focus on tasks on drive real business value.

Reduce costly errors

Transcription and data entry errors don't just put a damper on productivity – they cost businesses cold hard cash. Take mistakes made when updating CRM platforms. If the wrong information is added to a sales prospect's profile, your employees may miss out on opportunities to close a deal and bring in new customers. It could even turn away a lead for good, which would not only cause the business to lose out on revenue but also mean that employees spent a number of manhours cultivating prospects that didn't pan out.

Depending on the nature of the small business and the error itself, a simple mistake could be even more costly. Law practices and financial service providers like accountants need to adhere to a strict level of accuracy and even the slightest error could put them in legal trouble. Integrated voice recognition software reduces the risk of such mistakes and protects the business's bottom line.

Biztech's digital dictation and voice recognition solutions can help any business run faster and smoother than ever. To find out more about this incredible technology, contact Biztech today.